Christy Cox

• Learn how ARCO is using simple pre and post training manager guides to increase leadership involvement, strengthen accountability, and ensure associates feel genuinely supported in their growth before, during, and after training takes place
• A practical look at how these guides were created, introduced, and adopted across new hire and leadership programs, prompting managers to set clear expectations ahead of training and reinforce learning through intentional follow-up conversations
• Discover how focusing on the learner experience earlier in the change process, rather than responding to lastminute training requests has driven stronger buy in, more meaningful development conversations, and practical ways peers can replicate this approach to elevate training effectiveness and long-term capability growth

This interactive Q&A explores how voluntary soft skill development and intentional pre and post training manager touchpoints can boost confidence, accountability, and real-world behaviour change on the jobsite.