Mike Murphy

• How Rosendin is building confident frontline leaders through voluntary public speaking and communication training that directly improves safety, customer interactions, and day-to-day efficiency
• Why shifting from mandatory to voluntary enrolment turned soft skill development into Rosendin’s most popular program, with classes filling within minutes and expanding far beyond the field to PMs, estimators, and operations staff
• The real-world impact of a two module approach covering public speaking, email professionalism, active listening, and extreme ownership, helping frontline leaders speak up, lead effectively, and strengthen retention through greater confidence and engagement

This interactive Q&A explores how voluntary soft skill development and intentional pre and post training manager touchpoints can boost confidence, accountability, and real-world behaviour change on the jobsite.